Frequently Asked Questions
PRODUCT
What makes Faefold different?
It's a playhouse children truly make their own, and one parents are happy to have in the living room. Designed for screen-free, open-ended play, Faefold becomes part of everyday family life, not just another toy.
Why is Faefold white?
White gives your child a blank canvas to work with. It also blends beautifully into the calm, neutral spaces parents love.
Can my child decorate it?
Absolutely. That's the whole point. Faefold is designed to become a one-of-a-kind creation that feels completely their own.
What can children decorate it with?
Crayons, colored pencils, markers, stickers, and light coats of paint all work beautifully on the surface. When using paint, avoid soaking the cardboard or using too much water.
What happens after it's decorated?
Decorating is just the beginning. One day it might be a castle. The next, a puppet theater, reading nook, pretend shop, clubhouse, or favorite little hideaway. Same house, a different world every day.
What age is it for?
Faefold is designed for children ages 3 and up. Adult assembly is required, and adult supervision is recommended during play.
How sturdy is it?
Faefold is made from sturdy reinforced cardboard and designed for everyday indoor play, including crawling in and out, opening the doors, decorating, and creating cozy little hideouts. It is not designed to be climbed, jumped on, or stood on.
Why is Faefold made from cardboard?
Cardboard is lightweight, sturdy enough for everyday indoor play, and easy to decorate again and again. It can also be recycled as cardboard where local facilities accept it.
Is Faefold tested for kids?
Yes. Faefold has been tested to applicable ASTM F963 and CPSIA requirements by a CPSC-accepted third-party laboratory for children ages 3 and up. As with any children's play activity, adult supervision is recommended.
Can it be recycled?
Yes. When you're finished with it, Faefold can be recycled as cardboard through many local recycling programs. Recycling availability may vary by location.
SIZE & SPACE
Will it fit in my home?
Assembled, Faefold measures approximately 52" W x 52" D x 45" H. It's designed to fit comfortably in most living rooms and playrooms without taking over the space.
How many kids can play at the same time?
Two young children can comfortably play inside at once, with plenty of room for more children to decorate and play around the outside. It's perfect for siblings, playdates, and shared adventures.
Is Faefold a good gift?
Absolutely. Faefold makes a memorable gift for birthdays, holidays, and other special occasions. Children get the fun of decorating it and a play space they can continue enjoying long after the paint has dried.
It's the kind of gift they'll remember long after the wrapping paper is gone.
ASSEMBLY & USE
What comes in the box?
The box includes all cardboard playhouse panels, roof pieces, the kiosk awning, and illustrated assembly instructions. Everything you need to assemble Faefold is included.
Is it hard to assemble?
Not at all. No tools, no stress. Just connect the pieces and you're done. Prefer a video? You can also follow our step-by-step assembly video.
How long does it take to set up?
Setup usually takes around 15 to 30 minutes. It may be quicker with a second pair of hands.
What should I do if I lose the assembly instructions?
No need to search the whole house. You can watch our step-by-step assembly video or email us at support@faefold.com, and we'll happily send you a digital copy.
Can I take it apart when I need the space back?
Yes. Faefold is happiest when it stays assembled for everyday play, but it can be carefully taken apart and stored flat whenever you need more room.
Can I move it from room to room?
Yes. Faefold is lightweight enough for an adult to move around the house. When moving it through a narrow doorway or placing it into storage, we recommend taking it apart rather than bending or forcing the structure.
Can it go outside?
Faefold is designed primarily for indoor play. On a dry day, it can also be enjoyed on a covered patio or dry grass. Keep it away from rain, wet surfaces, and excessive moisture, and bring it back indoors after play.
CARE
How do I clean Faefold?
Use a soft, dry cloth to remove dust. For small marks, a soft, slightly damp cloth is fine. Avoid soaking, scrubbing, or using abrasive or water-based cleaning products.
What happens if it gets wet?
Keep Faefold away from rain, spills, and excessive moisture whenever possible. If it gets wet, allow it to air dry completely before using it again. Water damage is not covered under our return policy, so a little extra care goes a long way.
SHIPPING
Where do you ship?
We currently ship within the United States only. At this time, we do not offer international shipping.
Some addresses, including PO Boxes, APO/FPO addresses, freight forwarders, and certain remote locations, may not be eligible for delivery. If we're unable to ship to your address, we'll contact you.
What does shipping cost?
Standard U.S. shipping is currently free, unless otherwise stated on the product page or at checkout.
How long does shipping take?
Orders are typically processed within 1 to 3 business days, excluding weekends and U.S. holidays. Once your order is on its way, delivery typically takes another 3 to 7 business days, depending on your location.
Shipping times are estimates and may vary due to carrier delays, weather, holidays, or circumstances outside our control.
Can I track my order?
Yes. As soon as your order ships, we'll email you a tracking number. If you don't see it, please check your spam or promotions folder.
RETURNS & SUPPORT
Can I return it?
Eligible unused and unassembled items may be returned within 30 days of delivery.
To qualify, Faefold must be unused, unassembled, in its original packaging, and in resellable condition with all parts and instructions included.
Because Faefold is designed to be decorated and played with, we cannot accept returns after it has been assembled, decorated, altered, damaged, exposed to moisture, or used during play, unless it arrived damaged, defective, or incorrect.
Do I have to pay for return shipping?
For standard returns, customers are responsible for return shipping costs.
If the return is not due to damage, a defect, or our mistake, a shipping recovery fee of up to $25 may also be deducted from your refund to help cover the original delivery cost. Full details are available in our Returns Policy.
What if something arrives damaged?
Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, email support@faefold.com within 7 days of delivery.
Include your order number, clear photos of the shipping box and product, and a short description of the issue. We'll make it right.
Where should I send a return?
Once your return request is approved, we'll email you the correct return address along with step-by-step instructions.
Please wait until you hear from us before sending anything back, as returns sent without prior approval may not be accepted.